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Frequently Asked Questions
Frequently Asked Questions
In which regions of Iskenderun and Hatay do you provide service?
Mainly in Iskenderun center, and throughout Hatay including Arsuz, Dörtyol, Payas, Belen and Antakya home-to-home transportation, office moving And elevator transportation We provide service throughout Türkiye. intercity transportation We also do it.
How do you determine your prices?
The price is determined based on the volume of the goods, the number of floors, the need for an elevator, the distance, and the extent of packaging. Free survey/WhatsApp survey followed by written confirmation. offer + contract We share; we do not impose any surprise costs, we write it down clearly, item by item.
Do you have transport insurance, what is its coverage?
Yes, in all jobs insured shipping We apply. The policy covers damage caused by impact, rollover, and collision that may occur during transportation. We offer additional coverage for high-value items (pianos, works of art, etc.).
When do you recommend elevator transportation?
For high floors, narrow staircase/door sizes and bulky furniture exterior elevator We install. This method shortens the time, minimizes traffic inside the building, and minimizes the risk of scratches/impacts.
What are your packaging materials?
We use cardboard boxes, a combination of kraft paper and stretch wrap, bubble wrap, corner/edge protectors, and moving blankets. We use special packaging for TVs/monitors and glassware, and we label boxes by room and category.
Do you have disassembly and assembly services?
Yes. Products such as wardrobes, beds, TV units, white goods disassembly–installation Our expert team handles the process. We provide positioning support based on the layout plan at the new address.
How does the process work in intercity transportation?
We clarify the route, departure/arrival times and estimated delivery date in the contract. Our vehicles GPS trackedIt is; long-distance fastening and weather protection are standard. A parts list is used upon delivery.
Do you have a storage service?
Yes. Short/long term, in areas protected from moisture and pests. storage We offer. Your items are stored in insured, registered and numbered pallets/containers.
What are the conditions for reservations, cancellations and date changes?
For date, team and vehicle planning deposit If you notify us 72 hours in advance of any cancellations/changes, your deposit will be kept or transferred to the new date. Operational costs may apply for cancellations within the last 24 hours.
What are the payment methods?
We accept payment by cash, wire transfer/EFT, and bank transfer for invoiced orders. For corporate moves, an official invoice is issued after contract/quote approval; for individual moves, payment upon delivery is preferred.